Terms & Conditions

If you decide to use the Mobile Application, you agree to comply with all conditions set forth in these Terms of Use of the Mobile Application (hereinafter - the "Terms"), including by registering your account in the Mobile Application. These Terms are a legally binding agreement between the user and the Company, the subject of which is to provide the user with services using the Mobile Application.

These Terms regulate the terms of providing a range of services provided by the Company and its Partners and are to ensure the operation and provide the Participant with access to a personal virtual account in the Mobile Application, which provides search, reservation of charging stations, charging session, payment for services using the Mobile Application.

We may change the conditions set forth in these Terms at any time, and such changes shall take effect immediately upon their publication on the Site unless otherwise provided by the Terms themselves. The version that is placed on the Mobile Application at the time of charging the electric car will be considered relevant and valid for you and the Company.

You must read these Terms before each use of the Mobile Application. If you continue to use the Mobile Application or the Site after the promulgation of the amended Terms, this means your agreement to comply with the Terms with all changes.

If any conditions of these Terms or changes to them are unacceptable to you, you may terminate your account in the Mobile Application in the manner prescribed by these Terms.

The Mobile Application and its constituent elements (eg trademarks, images, text, videos, etc.) are protected by intellectual property rights. The development of the Mobile Application is the result of significant investments by the Company. For this reason, we do not grant you any rights other than to use the Mobile Application solely for private use. Any use, copying, or reproduction of the Mobile Application or the Site (in whole or in part) or its constituent elements on any media resources for other purposes, including, but not limited to, commercial purposes, is not permitted.

Electric Vehicle / Electric Car - a vehicle (vehicle) driven by one or more electric engines powered by batteries.

Charging Station - a charger with the ability to connect to a DC connector with a capacity from 30 to hundreds kW and / or an AC with a capacity from 7 to 22 kW, installed permanently and designed to charge electric vehicles.

Kilowatt-hour (hereinafter - kWh) - a unit of measurement of the Service, which is used to display changes in the charge level of Electric Vehicles batteries as a result of the Services provision.

The Organizer –PINGALAX Inc. located at 20 Upper Circular Road, #02-10/12, The Riverwalk, Singapore 058416.

The Participant is an individual (and a personal data subject) who has registered and is a user of the EI Charge mobile application.

We try to provide you with accurate and up-to-date information. However, the data and information transmission on the Internet is not subject to absolute technical reliability, and we cannot guarantee the accuracy of all data posted in the Mobile Application.

Hyperlinks placed in the Mobile Application may redirect you to third party sites, regardless of their purpose (social networks, information sites or e-commerce), the content of which we do not control. We are in no way responsible for the content and / or activities of third party sites. Therefore, we cannot guarantee the accuracy or precision of the information and / or content published on such sites. Third-party sites may use other personal data processing mechanisms. We suggest that you read the privacy policy of such sites, as we do not control the collection and processing of personal data by them. Hyperlinks placed on the Site in order to facilitate navigation on the Internet, consultations on third party sites are solely your choice and responsibility.

We employ the use of cookies. By accessing EI Charge, you agreed to use cookies in agreement with the Privacy Policy of EI Charge. Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

Access to the Mobile Application can be obtained by persons who have reached the age of majority (over 18 years) and have a valid e-mail address. If you have not reached the age of majority, you must obtain prior parental permission to use the Site.

To register for the Mobile Application, you must enter your mobile phone number and e-mail.The result of registration in the Mobile Application is the creation of your account.

You confirm that the personal data provided by you when registering in the Mobile Application are reliable and serve as confirmation of your identity.

In case of non-compliance with these Terms, we reserve the right to suspend your access to the Mobile Application. In this case, we will notify you.

Although we try to make the Mobile Application available at all times, we cannot guarantee access under any circumstances. In particular, due to maintenance, updates or other reasons beyond our control, access to the Mobile Application may be temporarily suspended.

It is forbidden for one person to register two or more accounts in the Mobile Application. If we discover the existence of several accounts (virtual accounts) for one individual, we have the right to block all these accounts.

You have the right to delete your account at any time, which indicates the termination of the relationship. To delete an account in the Mobile Application, open the Mobile Application, go to the "Personal Center" section, click "Delete account".

The main function of the Mobile Application is the ability to reserve a Charging Station for a specific period of time and provide a charging session for electric vehicles.

Charging of Electric Vehicles using the Mobile Application takes place in three stages: 1. Preparation for the charging session; 2. Carrying out a charging session by operating a Charging Station; 3. End of charging session.

To prepare for the charging session:

• Open the Mobile Application.
• Select the Charging Station on the map.
• Book a Station for the time you need.
• Arrive at the Charging Station.
• If the Charging Station is located in the territory where check-in or stay is subject to a fee - pay it.

To carry out a charging session using a Charging Station.

• Check the absence of information about the Charging Station failure or maintenance.
• If you are charging an Electric Vehicle at a Charging Station that comes with a cable and connector - you must choose the connector (CCS_2 or TYPE2) that is mechanically and electrically compatible with your Electric Vehicle.
• If you charge Electric Vehicles at a Charging Station equipped with a three-phase socket, you must only use your own certified cable that is mechanically and electrically compatible with your Electric Vehicle and the socket at the Station.
• You must not allow the Electric Vehicle to be connected to the Charging Station in case of a technical malfunction of the Electric Vehicle and / or in case after an accident in which the Electric Vehicle was damaged, its restoration was carried out without a certified inspection by the Electric Vehicle brand dealer.
• For charging at Charging Stations, it is not allowed to use Electric Vehicles and charging cables, which do not meet the relevant international standards or are uncertified, or self-made, or with modifications to the power supply system that were not provided by the respective manufacturer.
• After performing the above steps (provided for in paragraphs articles 1 to 5.), connect the cable to the Charging Station and Electric Vehicle.
• Make sure GPS and Internet are on in your phone.
• In the Mobile Application, click "Start charging".
• Using the Charging Stations during the quarantine period in order to prevent the spread of acute respiratory disease COVID-19 caused by coronavirus SARS-CoV-2, you must comply with all requirements of public authorities and local governments regarding handling in a public place, in particular, to be in protective equipment, to ensure disinfection of the cable / connector of the charging station, etc.

End of the charging session.

• Upon receipt of the notification in the Mobile Application about the end of the charging session, you are obliged to take technical actions aimed at disconnecting the Electric Vehicle from the Charging Station and leaving the adjacent area.
• At the end of the charging session, you are obliged to disconnect the cable / connector from the electric vehicle and place it in a specially designated place on the Charging Station. It is forbidden to move the electric vehicle with the plugged connector.
• After disconnecting the cable / connector, you are obliged to free up space for charging other people's electric vehicles.

In case of damage to the property, equipment, software of the Charging Station, due to their improper operation during or after the charging session, you are obliged to pay such damages in full.

We are not responsible for the voltage in the electrical network and the possible consequences of voltage fluctuations in the electrical network, which occurred through no fault of ours.

We are not responsible for the quality and speed of charging in case of features, malfunctions or defects of your Electric Vehicle, including related to the condition of the battery, Electric Vehicle charging port, appropriate controller, charging cable, etc., and / or in case of inability to intake electricity on the power provided by the Charging Station, owing to working on the internal control of the Electric Vehicle battery control system.

We are not responsible for any negative consequences resulting from the use of your own charging cable (for damage caused to the health of you or third parties, for damage to your property or third parties, etc.).

We are not responsible for the safety of Electric Vehicles and / or other property either during the receipt of the services or during parking in a nearby parking lot or at any distance from the charging station.

It is forbidden to use the Charging Station with the possibility of free Electric Vehicle charging for commercial purposes, including for the purpose of providing taxi services, transportation of passengers or cargo, etc.

The owner of the Charging Station is liable for damage to you due to the Charging Station use only in the presence of his fault, within the insured events and in the circumstances provided by the contract of civil liability insurance of the Charging Station owner and within the sum insured by such insurance contract. In this case, the damages caused to you are reimbursed by the insurance company with which the Charging Station owner has entered into a civil liability insurance contract.

If the Charging Station is not insured by the Charging Station owner, then the Charging Station owner is liable for any damage caused to you due to the Charging Station operation only if it is his fault and in accordance with applicable law.

In order to obtain information about the Charging Station owner, you must contact the Company's Support with a request. Support is obliged to provide information about the owner and the contact details of the Charging Station owner.

You may use your credit / debit card to add funds or make payment to your account. You agree that we may verify and authorize your credit / debit card details when you first register with us as well as when you use the Services. In the event that you add funds / pay to your account using credit / debit card:

You agree that we may issue a reasonable authorization hold, which is not an actual charge on your card, in order to verify your payment method via your card. The hold may appear in your statement as "pending". The authorization hold is issued as a preventive measure against any unauthorized or fraudulent usage of your card;

You hereby confirm, consent and irrevocably authorize EI Charge to charge your credit / debit card account for the top up and usage amount. You further agree and undertake to comply with the terms and conditions imposed by the issuer of the credit / debit card.

You can top up your account balance through the payment methods provided by EI Charge. The balance can be used to pay for charging fees and other related services.

Once the top-up is successful, the funds will be credited to your App account and can only be used for charging and related services provided by EI Charge. The balance cannot be withdrawn, transferred, or used for any other unauthorized purposes.

You can choose to pay with your account balance when charging, and the system will automatically deduct the corresponding amount from your account.

If your balance is insufficient when you click "Start Charging" or during the charging process, the charging session may fail or be interrupted.

The account balance is for your personal use only. Any form of transfer, gifting, or trading is strictly prohibited. We reserve the right to freeze or revoke the balance in case of violations.

If any suspicious transactions, fraud, money laundering, or other illegal activities are detected during the top-up or payment process, we have the right to suspend or cancel the transaction and cooperate with relevant authorities for investigation.

As a general rule, top-up amounts are non-refundable. However, if the charging service cannot be provided due to system failures or force majeure, you may apply for a refund.

We reserve the final interpretation rights for these terms and have the right to revise them based on legal regulations and business adjustments. Any revisions will be notified to you in advance and publicly announced.